It’s getting warmer, the sun is out (well, sometimes…) and we’re all feeling pretty happy around here so we thought, why not spread the love? Here are some kind words that others have had to say about us!
Dave Scott, Nursery Parent:
Cathy, thank you for leading such a wonderful event yesterday! As a gentile I am unfamiliar with all the holidays and events that are recognized and celebrated by the Jewish people, and it has been enlightening and educational and has enriched our lives! I was so proud of Lily yesterday, but to hear how proud you and your staff were of her speaks to the dedication of your staff. We constantly talk about how wonderful the JCC is and particularly the Nursery School, you and your AMAZING staff have been fantastic and we are lucky that Lily is involved at the JCC Nursery School.
Elliot Rovan, Winner of March Madness:
Wow! I never win anything except when my daughter’s involved! So naturally I had to take her to the Raptor game since I won the tickets by signing her for March Madness.
The seats were great, the roast beef sandwiches went done well at half time, and the Raptor girls enthralled us.
Although the Raptors were playing without 5 of their better players they dominated the New Jersey Nets for the first 3 quarters and had a 21 point lead. They ran out of gas in the 4th quarter and the lead dissipated to 4 with two minutes to go but Jarryd Baycliss managed to curtail the collapse and the Raptors prevailed 99-92 against a lousy New Jersey team.
Thanks to all concerned.
Mariana Katz, Member:
Hi Ellen! I hope this message finds you well. I needed to write to you and share some thoughts as I have spent almost 5-6 days a week at the JCC for one reason or another (my son does a ton of stuff there, I am doing a lot for the Board at DJCS and Joan, and now I have a personal trainer there twice a week and Ethan’s school uses the facilities a lot). There are some things you need to know:
- I am a very very hard customer to please. I have spent my career fixing organizations to make them run better more cost-efficiently, more client centered etc etc. On top of that I am a perfectionist so I notice every thing that is not done with attention to detail (yes try living with me! ).
- I don’t think I have ever been to an organization (except for one restaurant in Toronto that is consistently excellent in service and food) where there was consistency of service and organizational culture. I experience bouts of incidents of good service but that is the exception.
So here is what you need to know! EVERY SINGLE staff member at the JCC that I have dealt with always impresses me. Each and every one of them always goes above and beyond their job spec to do more and better for their clients. From the front desk to the fitness staff to my amazing trainer (Pippa Lubek who thanks to her I joined the JCC even though I am a member at the Yorkville club!). I emailed some feedback to Jason about the children’s programs not only did he call back and told me what they were changing as a result of my feedback he even thanked me! When the front staff don’t know the answer they call you later to give you the answer always with a smile. Everyone is always in a good mood and appear happy to work there.
I could go on with many more observations but I won’t bore you.
Sooo you need to know that whatever it is that you and your team are doing is superb! And you should go and run Air Canada next! Now there is a company who has no clue about service!
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